Processing

• Orders are usually prepared within 1 business day.
• Orders placed on Friday or Saturday are usually processed on Sunday.
• Orders ship from Jeddah, Saudi Arabia.

Saudi Arabia

• Complimentary shipping is available on qualifying orders over 500.00 Saudi riyal .
• A valid Saudi National Address short code is required at checkout.
• Delivery timing varies by city, address, order cutoff time, and courier. Major cities may arrive in 1-2 business days after dispatch, while other areas may take longer.

International

• International orders usually arrive in 5-12 business days after dispatch.
• Customs and border processing may add extra time.

Tracking

• Tracking is sent by email and, where available, WhatsApp after dispatch.

Final shipping options, estimated timing, and charges are shown at checkout. For the full shipping policy, visit the shipping policy page .

Prefer the full page? Open the locations page .

Eligibility

• Returns may be requested within 7 days of receiving your order.
• Items must be unused, in original condition, and in original packaging.

Damaged or incorrect items

• Returns are free if the item arrives damaged, defective, incorrect, or in the wrong quantity.

Change of mind

• For change-of-mind returns after dispatch, shipping and handling charges may be deducted from the refund.
• Orders may be cancelled before dispatch.

Refunds

• If delivery is delayed by more than 15 days from the order date or agreed delivery date, you may cancel for a refund unless the delay is due to force majeure.
• Approved refunds are sent to the original payment method and usually appear within 7 to 15 business days after processing.

Exclusions

• Some items are not eligible for return, including custom-made products and opened or used digital or sealed media items.

This is a short summary and does not limit your statutory rights. For the full policy, visit the Return & Refund Policy page .